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Cookies Policy
This Cookies Policy explains how Queenau Casino uses cookies and similar technologies when you visit or use its website. It describes what cookies are, the purposes for which they may be used, and the choices available to you. This policy should be read together with our Privacy Policy and any applicable website terms.
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1. What are cookies?
Cookies are small text files that a website may place on your computer, mobile phone, tablet or another device when you visit. They allow the website to recognise your browser or device and remember certain information about your visit. Cookies do not usually contain information that directly identifies you, such as your name or contact details. However, information collected through cookies may sometimes be associated with other information we hold about you.
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Cookies may be set by Queenau Casino, or by third-party service providers that support the operation of the website. Similar technologies can include pixels, tags, web beacons, device identifiers, local storage and software development tools. These technologies may perform functions that are similar to cookies, including remembering preferences, measuring website activity and helping to maintain security.
Some cookies are stored only for the duration of your browser session. These are generally deleted when you close your browser. Other cookies remain on your device for a set period or until you delete them. The length of time a cookie remains may vary depending on its purpose and the settings of your browser or device.
Why cookies matter
Cookies help websites function consistently and efficiently. They can remember language, display and session preferences, help keep account areas secure, and provide information about how visitors use different pages. Without certain cookies, parts of the website may not work as intended, particularly features that require a secure login or the continuation of a user session.
2. How Queenau Casino uses cookies
Queenau Casino may use cookies and similar technologies for several purposes. The cookies used on the website may change from time to time as features, services, security measures and technical providers change. The following categories describe the main purposes for which cookies may be used.
Strictly necessary cookies
These cookies are needed for core website functions. They may support account access, secure sessions, fraud prevention, traffic management, page navigation and the delivery of services you request. They may also help the website remember actions taken during a session. Because these cookies are necessary for the website to operate, they may not be available for optional deactivation through a cookie preference tool.
Preference and functionality cookies
These cookies allow the website to remember choices you make, such as display settings, language preferences or other selections. They can make future visits more convenient and help provide a more consistent experience. If you disable these cookies, some preferences may not be retained and certain features may need to be selected again during each visit.
Analytics and performance cookies
Analytics cookies may collect information about how visitors use the website. This may include the pages visited, the approximate time spent on a page, general navigation patterns, browser type, device information and technical events such as errors. This information is generally used in an aggregated or pseudonymised form to understand performance, identify problems and improve content, usability and website functionality.
Security and risk management cookies
Cookies and related technologies may be used to protect the website, accounts and users from unauthorised activity. They may help identify unusual activity, support identity and access controls, detect automated or abusive behaviour, assist with fraud prevention and protect the integrity of gaming and account functions. These technologies may operate alongside other security controls.
Advertising and marketing cookies
Where applicable, optional cookies may be used to understand interactions with marketing content, measure the effectiveness of campaigns or provide more relevant information. Any marketing activity remains subject to applicable laws, platform rules, consent requirements and responsible gambling obligations. Queenau Casino does not treat the acceptance of optional marketing cookies as a condition of using core website services.
Third-party technologies
Some cookies or similar technologies may be placed by third-party providers that assist with analytics, security, website performance, customer support or other technical services. Those providers may process information in accordance with their own privacy notices and contractual obligations. Queenau Casino takes reasonable steps to use providers that are appropriate for the relevant service and to manage information in line with applicable privacy requirements.
3. Your cookie choices
When available, the website may provide a cookie banner, preference centre or similar tool that allows you to accept or reject optional categories of cookies. Your choices may be stored in a cookie so that the website can remember them. If you clear your browser data, use another browser or visit from another device, you may need to set your preferences again.
You can also control cookies through the settings of your web browser. Most browsers allow you to view, block, delete or restrict cookies. You may be able to receive a warning before a cookie is stored or prevent certain types of cookies from being accepted. Browser controls differ between providers, so you should review the help or privacy settings for your chosen browser.
- Accept or reject optional cookies through the website's cookie controls, where available.
- Delete existing cookies through your browser or device settings.
- Block cookies from being stored automatically.
- Allow cookies only from selected websites or categories.
- Disable advertising or analytics technologies through relevant third-party controls, where those controls are offered.
Disabling or deleting cookies may affect the availability, security or performance of parts of the website. For example, login sessions may not work correctly, preferences may not be remembered, pages may load differently, or some account and gaming features may become unavailable. Strictly necessary cookies may continue to operate because they are required to provide requested services and maintain website security.
Changing your cookie settings does not necessarily remove information that has already been collected or stored before the change. It may also not affect technologies controlled directly by third parties. For those technologies, you may need to use the relevant third party's privacy or opt-out tools.
4. Privacy, updates and contact
Information collected through cookies may be handled in accordance with the Queenau Casino Privacy Policy. That policy explains how personal information may be collected, used, disclosed, stored and protected, as well as the rights and choices that may apply to you under Australian privacy law. Cookie information may be used together with account, device or website information where this is reasonably necessary for the purposes described in the relevant privacy notices.
Queenau Casino may update this Cookies Policy when website features, technologies, legal requirements or business practices change. The updated version will be published on this page, with the effective date or other notice where appropriate. You should review the policy from time to time to stay informed about how cookies and similar technologies are used.
If you have questions about this Cookies Policy, your cookie preferences or the handling of information collected through the website, please use the available support or privacy contact options provided on the Queenau Casino website. Do not send sensitive account information through an unverified channel. We may need to confirm your identity before responding to requests involving personal information or account security.
By continuing to use the website, you acknowledge that necessary cookies and similar technologies may be used to operate, secure and maintain the service. Where consent is required for optional cookies, those technologies will be handled in accordance with the choices available through the website and applicable requirements.
